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FAQs
How long will delivery take?
Orders are processed within 1–2 business days. We aim to dispatch within 24 hours where possible (business days only).
- Australia: 2–6 business days (domestic)
- New Zealand: 6–10 business days
*Delivery times can vary by location, customs clearance, holiday periods and carrier capacity. More accurate timeframes are shown at checkout.
Can I get a refund if I simply change my mind?
While the Australian Consumer Law does not require businesses to offer refunds for change of mind, we provide a 7-day goodwill return policy if the item is unused and in its original packaging. Return shipping costs may apply.
Do your products come with a warranty?
Yes. All items are covered by a statutory guarantee under Australian Consumer Law, which means you are entitled to a remedy if the product fails to meet acceptable quality standards. Many items also include a manufacturer’s warranty for additional peace of mind.