Return and Refund Policy

We offer free change-of-mind returns within 7 days of delivery, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@fishandcheaps.com.au.

If your return is accepted, we’ll send you a prepaid return shipping label at no cost to you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@fishandcheaps.com.au.

Faulty, Defective or Malfunctioning Items (90-Day Warranty Support)
We provide 90-Day Warranty Support from the date of delivery for items that develop a fault, defect, or malfunction under normal use.

To lodge a warranty claim, you must provide evidence of the issue, including:

Clear photos of the item (and any affected parts), and
A short video showing the fault or malfunction in action (where applicable), and
Photos of the original packaging and any visible damage (if relevant).

Once we receive your evidence, we will assess the claim and provide the most suitable remedy, which may include a replacement, spare parts, partial refund, or full refund, depending on the circumstances.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fishandcheaps.com.au.

Consumer Rights (Australia & New Zealand)
Nothing in this policy limits your rights under Australian Consumer Law or New Zealand consumer guarantees.