Privacy Policy

This Privacy Policy describes how Fish & Cheaps (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fishandcheaps.com.au (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

This Privacy Policy is not legal advice. Privacy laws are constantly evolving and you should regularly review this notice to ensure it remains compliant with applicable laws and accurately reflects current data handling practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date at the top of this page, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

communicate with you;
provide and improve the Services;
comply with applicable legal obligations;
enforce any applicable terms of service; and
protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and security questions.
Shopping information including the items you view, place in your basket, or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies and Similar Technologies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested.
Analytics and marketing partners who help us understand how users interact with the Site and our communications.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We use your personal information for various purposes, including:

Providing products and services
We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
Marketing and advertising
We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email (where permitted by law) and showing you adverts for products or services that may be of interest. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and fraud prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you
We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the cookies that we use related to powering our store with Shopify, please see:
https://www.shopify.com/legal/cookies.

We use Cookies to:

power and improve our Site and Services (including to remember your actions and preferences);
run analytics and better understand user interaction with the Services; and
support our marketing and advertising efforts.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services, including certain features and functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information in accordance with their own privacy notices.
When you direct or request us to disclose information to a third party, or otherwise consent to such disclosure (for example, when you use social media widgets or login integrations).
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction, such as a merger, acquisition or sale of assets, or in the unlikely event of insolvency or receivership.
To comply with any applicable legal obligations (including to respond to subpoenas, court orders, and similar requests) and to enforce any applicable terms of service, or to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information for the purposes set out above:

Identifiers such as basic contact details and certain order and account information.
Commercial information such as order information, shopping information and customer support information.
Internet or other similar network activity, such as Usage Data.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.

Right to access / know – You may have the right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to delete – You may have the right to request that we delete personal information we maintain about you.
Right to correct – You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to data portability – You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of processing – You may have the right to ask us to stop or restrict our processing of personal information in certain circumstances.
Withdrawal of consent – Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Managing communication preferences – We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We may need to collect information from you to verify your identity (such as your email address or account information) before providing a substantive response to the request. We will respond to your request in a timely manner as required under applicable law.

We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with your local data protection authority, depending on where you live.

International Users

Please note that we may transfer, store and process your personal information outside the country in which you live, including in countries that may have different data protection laws to those in your jurisdiction. Your personal information may also be processed by staff and third-party service providers and partners in these countries.

Where required by law, if we transfer your personal information out of Europe or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Email: support@fishandcheaps.com.au
Postal address:
Fish & Cheaps
260 Vulture Street, Unit 87
South Brisbane, QLD 4101
Australia

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